No Hassle Return Policy
Returning items to Moth-Prevention is simple. Returns must be received within 90 days from the date of purchase.
To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface containers in any way. We will not accept returns if packaging has been opened or found not to be in its original condition - In such an instance we will return these items to you. If you reject that return shipment, Moth-Prevention reserves the right to liquidate the inventory and withhold your refund.
Moth-Prevention will provide a full refund to you for returned items in their original condition, less any original shipping costs.
How to Return an Item:
1. Re-pack your product in the original box along with any original packing materials to ensure it will not get damaged in transit
2. Complete your Returns Form and place it within the parcel
3. Seal the box securely with sticky tape and apply the Returns Address label provided on your Returns Form
5. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. Once we receive and process your return we will process your refund less any original shipping costs
Refunds are processed within 7 days of safe receipt. You will receive an e-mail confirmation once your refund has been processed.