Service Reviews

About Feefo

Honest

Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.

Unbiased

All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.

Independent

Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.

Reviews

We’ve chosen Feefo because they are an honest, unbiased, independent company who only invite genuine customers who have bought from our site to leave feedback. All feedback received, both positive and negative, is displayed publicly for all to see. None of the feedback received is manipulated or edited - what Feefo receive is what is displayed.

Trusted Customer
Wednesday, 26 January 2022
Highly recommend this product?
Trusted Customer
Thursday, 13 January 2022
I have been battling moths in three closets since Jan 2021. I signed up for the newsletters and then bought the first set of traps in Feb 2021. The service was prompt and I received everything on time. Moth Prevention kept me in the loop through the process. I have bought traps a few more times and the service was always great and on time. They had issues with supply chain at the end of 2021 and asked if I wanted to be on the waiting list when I wanted to buy more traps. They notified me immediately when the traps were in stock and I received them pretty quickly.
MothPrevention's Reply:
Thank you so much for your excellent feedback. We are delighted that your are happy with our service and our products and thank you for being a continued Moth Prevention customer. We really appreciate your patience when waiting for our Refills to come back in stock. Best wishes Amanda
Trusted Customer
Thursday, 13 January 2022
Arrived on time
MothPrevention's Reply:
Thank you so much for taking the time to give us such great feedback and 5 stars on our Pantry Moth Traps, we so appreciate it! It's great news to read that the Pantry Moth Traps started catching Moths before they had even been taken out of the package! The Traps are impregnated with a very powerful pheromone which attracts the active adult male Moths. You will be able to monitor how many moths your are catching and the traps will also help break the breeding cycle. If you are concerned about the size of your infestation you may want to consider a Pantry Moth Killer Kit. By all means contact us if you need any further advice or guidance at help@moth-prevention.com Best wishes Amanda
mimi rosenberg
Wednesday, 12 January 2022
Love this product. Customer service is outstanding.
MothPrevention's Reply:
Wow, thank you so much for being such a great customer and giving us a 5 star review on our Clothes and Carpet Moth Trap Refills! We so appreciate your feedback and we will pass on your comments to our Customer Service department. Many thanks for your continued custom.
Lisa Sleeth
Monday, 10 January 2022
Yes, I would recommend Moth Prevention.
MothPrevention's Reply:
Many thanks for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are glad that you find them useful and we really appreciate your recommendation. Best wishes Amanda
Trusted Customer
Wednesday, 5 January 2022
See below.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We are glad to read that the traps have worked. The monitoring of Moth activity can take a long time, due to the breeding cycle and temperatures changes which can affect when the larvae will pupate. It is definitely worth the persistence and we are delighted that you have a good outcome. Best wishes Amanda
Don Schoeny
Tuesday, 4 January 2022
Easy and quick to order from. Have used for several years, and will continue.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and Carpet Moth Trap Refills, we really appreciate your comments and your continued custom. Best wishes Amanda
Aidea Sluyter
Saturday, 1 January 2022
Great! I needed refills, they were out, but they advised me as soon as they were back in stock, which didn't take long, and I appreciated very much! They shipped them very quickly too!
MothPrevention's Reply:
Thank you so much for your lovely 5 star feedback on our Clothes and Carpet Moth Trap Refills. We really appreciate your patience when waiting for our refills to be back in stock and many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 31 December 2021
Helpful back-up as well as great product.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes Moth Killer Kit and Clothes & Carpet Moth Trap Refills. We are glad to read that you like the products and also that you found our back-up service helpful. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 31 December 2021
Definitely would recommend and buy again. Can be a bit hard to peel the protective paper off, and the back sticky strip isn't very sticky, but all in all, works well.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. We are delighted to read that they are working well for you. Best wishes Amanda
jennifer williams
Thursday, 30 December 2021
My orders are delivered quickly except when the items I want are out of stock and then when they are restocked you let me know and I order what I need.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes and & Carpet Moth Trap Refills. We are delighted to read that they Refills are working for you and thank you for your patience whilst they were out of stock. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
It's a great product and works so far 100%
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. 100% is what we like to hear! We are delighted that they are working for you! We very much appreciate your patience while waiting for these Refills to be back in stock, many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great product, I had a problem with clothing moths and stumbled on to this product.. Operative word HAD.
MothPrevention's Reply:
Thank you for your lovely 5 star feedback on our Clothes and Carpet Moth Trap Refills. Nothing delights us more than the words 'HAD a moth problem'! The traps not only help break the breeding cycle but can be kept in place for 12 weeks after opening so that you can continue to monitor for any further moth presence. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
Great service and great product! Delivered sooner than expected and best moth trap I ever found. Excellent company!
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. It means so much to us to know that you are happy with the service you have received from Moth-Prevention and we are delighted to read that you are successfully eradicating your moth problem! Best wishes Amanda
Sandra Reid
Thursday, 30 December 2021
Bought the first set which included the traps because they were highly rated. They were great, trapped several moths. Then no refills were available, so I tried "other" brands but they did not work at all. Waited patiently for a couple of months until they were back in stock. MothPrevention sent me an email informing me of their availability and I bought the refills that I needed. They are just the best, not the cheapest but definitely the best.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes and Carpet Moth Trap Refills. We always appreciate hearing from our customers. Our Traps are considered to be the best on the market due to the powerful pheromone on the strips which attracts the adult male moths. Thank you for your patience while waiting for this product to be back in stock and many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 December 2021
We have a wool oriental rug and it was damaged by moths. We had it repaired and they recommended to get moth traps. We did some research and decided on your moth prevention, we were shocked how may moths your traps caught. It is great product and I recommend it to any one with a moth problem.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Clothes and Carpet Moth Trap Refills. We are so pleased to read that the traps have caught lots of moths and we really appreciate your recommendation. Do keep the traps in place as they will be active for 12 weeks after opening. They can be moved to different areas where you suspect that moths may be present. These traps will enable you to monitor the extent of your moth problem, and also they will help break the breeding cycle. If you have any further concerns about the size of your infestation you may want to consider a Moth Killer Kit. If you would like any advice please don't hesitate to contact us on help@moth-prevention.com Best wishes Amanda
Elaina Lee
Thursday, 23 December 2021
Communication and shipping are fantastic. Just waiting on the product to work. If it produces better than it has, I will change my rating.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps. There are several reasons that you may not be catching many moths at the moment . 1) It could be that there are not that many adult male moths that are currently actively seeking females due to their breeding cycle (only sexually active adult males are attracted to the pheromone in the traps). 2) Temperatures affect the pupation of the moths and although you can't see any flying moths there could still be eggs and larvae present, which will hatch and pupate later. 3). If you have only seen flying moths, and not found infected or damaged foodstuffs, it could be that they are not Pantry Moths. If you would like us to help you identify the type of moth you are dealing with please send us a picture to help@moth-prevention.com We very much hope that your moth problem will be solved soon. The traps work for 8 weeks after activation so we advise that you keep them in place so that you can monitor the situation. Best wishes Amanda
Trusted Customer
Thursday, 16 December 2021
I have bought from them twice and bought times the items arrived on time. They send you a reminder when it is time to replace the traps. I loved that!
gaye willard
Saturday, 11 December 2021
I have used the product as directed but am still seeing moths. I sent a question via email with an image of the particular moth as suggested, but I received no response.
MothPrevention's Reply:
Dear Gaye, We received your email and responded with a reply within an hour - please do check your spam folder in case it's been dropped there. However, let me just paste the detail of our reply here for you as well - hopefully this is helpful: That is definitely an Indian Meal Moth in your picture, and as such you’ve been using the correct products. It’s worth noting that only adult males will be caught on Traps. So, if you’re only catching a few that’s good news! It means there won’t me much breeding going on, if any. Moths are tricky! So, it’s important to look elsewhere in the kitchen where they may be hiding. Behind furniture, behind baseboards of kitchen units, behind drawers etc. They are capable of getting through tiny gaps as well, so if you have a breathing brick through a void to the outside of the building they could be in there or traveling through it, or perhaps via an extractor fan … These are just some thoughts and potential places. The list can be a long one, and it's different from home to home. Please check everywhere, clean as you go, and hopefully it’ll reveal as well as fix your moth problem. Please do repeat treat as possible to continue the fight, and keep traps in place so that you can monitor for any change in moth catch-rate.
Trusted Customer
Tuesday, 30 November 2021
Work great in protecting against moths.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps, we really appreciate hearing from our customers. We are delighted to read that our Traps have done their job. Do keep them in place to further monitor for activity as the Traps will last for 12 weeks once activated. You can move the Traps around your home, to areas where you suspect moths may be present, so long as they are 3 to 6 feet above floor level. Many thanks for your custom. Best wishes Amanda
mimi rosenberg
Sunday, 14 November 2021
Make refills available
MothPrevention's Reply:
We fully appreciate the frustration of not being able to purchase the refills currently. We have taken every step to inform our customers both on our website and customer emails of the current status. Unfortunately, like many businesses, we are experiencing the fall out of a global pandemic which has affected production and delivery. This is extremely frustrating for us too! The refills are expected to be available from late December and we are doing everything we can to make sure this happens. We will post any further news when we have it and we appreciate you bearing with us at this very difficult time. Thank you so much for your custom and your patience. Best wishes Amanda
Irene Maksymjuk
Wednesday, 3 November 2021
Ordering is easy and delivery prompt. However, I needed refills for traps I'd ordered earlier, waited a long time for them to come back in stock, but finally had to order new traps for continuity. Extra expense is ok, I can use 6 traps, but still need those refills!
MothPrevention's Reply:
Dear Irene, Thank you for your feedback. Glad to read your order arrived with you quickly. We apologise you couldn’t order the Refills you initially wanted. As stated on our Refills product page, us being out of stock is unfortunately beyond our control. But we do expect new Refills to be with us sometime in December. Please look to our Refills product page for the latest updates. Please let us reassure you that your new traps are made in the exact same way as your first batch. They are most likely not catching moths at the moment because your first batch removed all of the active male moths. Also seasonal difference will have a significant impact on capture rates too. As moths do prefer the warmer months and won’t be anywhere near as active in cooler temperatures. We hope this reassures you that your newer traps are working and if you have any further concerns please contact us on help@mothprevention.com Thank you, The MothPrevention Team
Trusted Customer
Tuesday, 2 November 2021
easy ordering, quick delivery, clear instructions. all around well done.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps. We really appreciate hearing from our customers and are delighted to read that our MothTraps work better than other traps you have tried. Great news! Best wishes Amanda
Catherine Czubacki
Monday, 1 November 2021
Very supportive team. Answers my questions fast. Their information on types & habits of moths is thorough.
MothPrevention's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps and for your kind comments about our team! It is great news that you are seeing such a noticeable reduction in the moths you are catching, the adult young males are being attracted to the powerful pheromones on the sticky strip and this will help break the breeding cycle. We would suggest keeping the traps in place (they are active for 12 weeks after opening) so that you can further monitor for any moth presence but all indications are good! Best wishes Amanda
Trusted Customer
Thursday, 28 October 2021
They responded personally to a question I had. The follow-up email offering suggestions (and encouragement) was welcome.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps and we are so sorry to read that you are having a lot of moths. When you peel back the adhesive strip in order to stick the trap to a surface, make sure that you have not peeled back the paper cover for the trap itself first, that way you can press the trap to any surface without getting your hands sticky. We are delighted to read that the traps are working well for you and we are always here to help! Best wishes Amanda
Julie Bennett
Thursday, 28 October 2021
Never received the product ordered, no follow up, desappointed
MothPrevention's Reply:
Dear Julie, We were aware that your order didn’t get delivered to you. We did email you to confirm this as soon as FedEx confirmed that there had a been a an obstruction to delivery and shipped a replacement order Oct 13th. We did not receive any reply from you though - we hope that you received our email? Within the last 24 hours we have just learnt from FedEx that our replacement order has also failed to be delivered due to an issue with a gate outside of your property (we do not have any specific details about this)! Unfortunately your review has arrived with us before we could reach out to you. Due to our courier twice being unable to deliver we will move to refund and cancel your order. To confirm: We ship same day Monday to Friday, use FedEx for speedy tracked deliveries, but it’s important that the courier can get to your mailbox, drop off point or front door. If you are able to investigate and ensure that your address is reachable we will be very happy to take a new order from you so that our products can help you with your moth problem. Your full refund will be carried out for you today. We will not deduct anything for these failed shipping attempts. Kind regards, Neil
Julie Bennett's Reply:
Thank you for your follow up. I now see the email previously sent which I missed.Yes I would like to place a new order. I do give you a 5 star rating for your product and customer service
David Kern
Thursday, 28 October 2021
I have reviewed your product in the past and the review is still favorable now. Your product performs as advertised and you can't do better than that!
MothPrevention's Reply:
Thank you so much for your 5 star feedback and we so appreciate you taking the time to review our Clothes and Carpet Moth Trap Refills again. Thank you for your continuing custom. Best wishes Amanda
Trusted Customer
Tuesday, 26 October 2021
Let's get to it: the products work! After losing carpet, sweaters and blankets, we were going at the end of our rope. A combination of vacuuming, the spray, powder and traps seems to have done the job. It's truly life changing! And the support, service and care from the owners is wonderful. A million thanks!
MothPrevention's Reply:
Wow what a fantastic review and thank you for the 5 stars! We are delighted to read that our Clothes Moths Traps have worked so well for you. We so appreciate how stressful and challenging dealing with a moth infestation can be, and there is nothing better for our team than seeing great news from satisfied customers. We are so happy to be of service and thank you for your custom. Best wishes Amanda
Trusted Customer
Monday, 25 October 2021
So far, so good. Order came quickly and we used it over the course of the weekend. Looking to see if efforts were effective or if a second course will be necessary. Currently monitoring…
Jean Thaiss
Sunday, 24 October 2021
I bought a three-pack of moth traps because I could see moths flying around the room in the evening when I have the TV on. There's a full size one that really drives me crazy. I've been positioning the traps all around the room, trying different spots, but I still haven't caught the one I want, only a couple of real tiny ones. The big one continued taunting me after I got those.
MothPrevention's Reply:
We are sorry to read that you are having trouble catching this particular moth but, from your description in your review, it sounds like this is not a textile moth and therefore will not be attracted to our Clothes Moth Traps. Textile Moths are roughly 1-1.5 cm in length and the adult males are attracted to the powerful pheromones on our sticky traps. These will be the 'tiny ones' you have referred to, which are being caught successfully. Best wishes Amanda
Jean Thaiss's Reply:
To clear this up, I went for my tape measure. The smaller moths that I caught in the trap were only 2-3 mm in length. I finally caught one of the "larger" moths with my hand, and it was definitely about one cm in length, not more. I don't know what else it would be besides a textile moth. Are you saying the females are larger and are not attracted to the traps? Thanks. Jean
MothPrevention's Reply:
Thank you for your reply. It is very hard to identify the moth in question unless you can provide us with a photograph? I can confirm that female clothes moths are not attracted to the pheromones on the traps. The pheromones attract the sexually active adult male moths. If you would like any further help or guidance please do not hesitate to contact us at help@moth-prevention.com Best wishes Amanda
Sabato Normandia
Sunday, 24 October 2021
The product worked as advertised. I put a strip on each cabinet door and put two out in the garage. Not all of the strips had moths on them but the one in the garage had over twenty on it. I have not seen a moth in a few days now. I am going to replace the strips this week especially the two in the garage.
MothPrevention's Reply:
Thank you for your 5 stars and informative feedback on our Pantry Moth Traps. As you have mentioned, it is a good idea to keep strips in place as it will take time to reduce the moth population if there are moth larvae present that pupate into a new cycle of adult moths. This can be a process that extends over several months. The traps last for 8 weeks after activation so that gives you a good length of time to monitor the situation. If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Judann Luening
Wednesday, 20 October 2021
I would appreciate if you would carry the refills again. Your product is very expensive when I need to orderPlease 10 at a time every few months. The refills save me money.
MothPrevention's Reply:
Dear Judann, thank you for taking the time to leave us feedback. We appreciate and fully understand your frustration. Due to supply issues beyond our control this item is currently out of stock. We have received an update from our Manufacturer and we're expecting new stock some time in December. If you would like to know when they become available please go to our Moth Trap Refills page, enter your email address & press the "Notify Me" button. We will then let you know when they are available. Thank you for your continued custom. Kind regards, Neil
Arch Northcutt
Tuesday, 19 October 2021
Yes, I would buy from them again.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Pantry Moth Traps, we really appreciate it. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Monday, 18 October 2021
it's easy to set up and works .
MothPrevention's Reply:
Thank you for your 4 star feedback on our Clothes Moth Traps, we really appreciate it. Best wishes Amanda
Karen Moen
Sunday, 17 October 2021
Excellent shipping time and the taps caught more than any I had previously tried. Since I got your product the moth problem is getting under control.
MothPrevention's Reply:
Thank you for your 5 star review on Pantry Moth Killer Kit. We are so happy to read that your moth problem is now under control. The traps will keep working for 8 weeks after activation so do keep them in place in order to monitor for the presence of moths and they will help break the breeding cycle by attracting the sexually adult young adult males. Many thanks for your feedback. Best wishes Amanda
Trusted Customer
Thursday, 14 October 2021
Delivery speed was good, though I've been spoiled by Amazon Prime's 2-day delivery (which is not always 2-days anymore, either...)
Trusted Customer
Saturday, 9 October 2021
These Moth prevention sticky pads work great and you can hang them anywhere. They last a long time and gets you ahead of the actual moth flying around.
MothPrevention's Reply:
Thank you so much for your feedback and 5 stars on our Clothes Moth Traps. We are delighted to read that the traps are working well for you and they will be active for 12 weeks after opening. They can be hung or placed on shelves as long as they are a minimum of 3 ft above floor level. Best wishes Amanda
Trusted Customer
Tuesday, 5 October 2021
***** moths showed up in my kitchen? Identified them from your website. They originated from bird seed in the garage next to kitchen. Bought your ***** moth strips and put them on outside of cabinets where I had seen them land. Nothing happened. Got a follow-up email from your site which said the moths most often crawl into ***** door cracks. Moved strips inside the cabinets. Thanks for the follow up info... the strips are working great!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Pantry Moth Traps and we are delighted to read that you have received useful information both from our website and our follow-up emails. We are here to help and very committed to our customer service. It's great news that the traps are doing their job for you and we hope you will soon be moth-free. Best wishes Amanda
Trusted Customer
Saturday, 2 October 2021
Haven’t tried long enough to see it’s effectiveness, but the back lining sticking is one sided and narrow so the trap cannot stick stable to any surface. It keeps coming off. I have to add a double side tape to hold it in place.
MothPrevention's Reply:
Thank you for your feedback on our Pantry Moth Traps - we appreciate you taking the time to let us know your experience. The tape that you are referring intentionally has a 'low tack' reverse so to adhere and protect the surfaces within your home. We recommend applying these traps to smooth, dust free, non porous surfaces to assist with adhesion. (Just to confirm - the glue on the side that catches moths is extremely sticky!). We're always looking for ways to improve our products and as such we'll take the time to look again at this product and speak with our manufacturer about options available to improve where needed. Thank you again.
Tryna Hope
Tuesday, 28 September 2021
I was unable to reach the source. Nonetheless, I did put up the sticky strips and it cut the population of pantry moths to a minimum. I've hired a handyperson to deal with the source - then I'll use the spray and sticky strips to deal with any leftovers. I love this product.
MothPrevention's Reply:
Dear Tryna Thank you for your 5 stars and great feedback on our Pantry Moth Traps and we are delighted to read that they have worked for you. Combined with a thorough clean of the infested area, and using sealed containers for any loose foodstuffs, the traps will decrease the presence of the moths over time. If you need any further help or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Monday, 27 September 2021
Never received my order . Still waiting to see if it comes I am very disappointed .
MothPrevention's Reply:
We're sorry to receive your 1 star review. We've checked the FedEx tracking against your order and it confirms successful delivery to your address 2 days after you ordered. Please do email one of our team at help@moth-prevention.com if this was not the case and we will be very happy to discuss this with you; confirm your address etc. We only want for you to be a happy customer and we're not happy if you did not receive your order. Kind regards, Neil
Sarrah Chapman
Monday, 27 September 2021
My order got lost in the mail and they immediately sent me a replacement. They are committed to customer service, and the product works!!! It's much better than the leading Amazon brand I tried before finding this!
MothPrevention's Reply:
Dear Sarrah Wow! Thank you so much for your kind review and 5 star feedback on our Pantry Moth Traps! We are delighted to read that our Traps are working for you and that they are superior to a previous brand you have tried. We are very proud of our Moth Prevention products and, as you have said, we are committed to our customers - we really want to help as much as we can. Many thanks for your custom. Best wishes Amanda
Virginia Wieneke
Monday, 27 September 2021
No moths came to the moth prevention stickers. We saw quite a few in our library, on our stairs and in the attic. Maybe it’s too late in the season…
MothPrevention's Reply:
Dear Virginia, We'r sorry to read that your traps are not performing as you had hoped. Please do consider that only adult male Clothes & Carpet Moths will be attracted. Females, juveniles, as well as other moth types will not be attracted to Moth Traps. Also, please be sure to position your traps away from light, drafts, strong smells and at 3-6ft high. Please do leave them in position and/or move them to a new position for the duration of their shelf life - They will attract and capture adult male moths if they are passing and help you to monitor.
Kathy P
Monday, 27 September 2021
So far we are quite impressed with the product. The hormone area is large and we are catching moths - had no idea we had this many. scary! we have just hung the second order of clothes traps which will be good for the next 90 days.
MothPrevention's Reply:
Dear Kathryn We are so sorry to read that you are experiencing a moth infestation and thank you so much for your 5 star review on our Clothes Moth Traps. The Traps will help break the breeding cycle and give you an opportunity to continue to assess the size of your moth problem. They can be moved around areas of your home, so long as they are a minimum of 3 feet above floor level. If you are catching many more moths than you anticipated you may wish to consider a Moth Killer Kit which eradicates moths, larvae and eggs. Should you need any advice or further guidance from us please do get in touch at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Monday, 27 September 2021
Way too expensive. Found another brand at local store that were much less expensive and worked far better. After one week there were only 4 moths caught using Moth Prevention traps vs the other brand which trapped 36!
MothPrevention's Reply:
Thank you for your review and for the images. Although the images are not perfectly clear it would seem that you have a Pantry Moth problem! The traps that you purchased from us specifically target Clothes Moths & Carpet Moths and will not attract pantry moths. We’re glad to read that you now have a trap that is helping you with your infestation. For future reference we do also sell Pantry Moth Traps. Kind regards,
Trusted Customer
Sunday, 26 September 2021
It worked! Not now.
MothPrevention's Reply:
Thank you so much for your great feedback on our Pantry Moth Traps. We love nothing more than hearing from our customers and reading that the Traps have worked! Best wishes Amanda
Trusted Customer
Saturday, 25 September 2021
appreciate the follow up emails and the informative website. The traps worked!
MothPrevention's Reply:
Many thanks for your 5 star review of our Clothes Moth Traps. We really appreciate customer feedback and are delighted that you found our website and emails helpful too. Best wishes Amanda
Trusted Customer
Friday, 24 September 2021
The strips work & the pantry moths are virtually gone! I only had some trouble attaching the strips without getting glue on my hands, but the tips about getting rid of the glue worked as well!
MothPrevention's Reply:
We so appreciate hearing from our customers and we are delighted to read that our Pantry Moth Traps have worked so well for you. As well as thoroughly cleaning the areas where you keep food, and making sure you store foodstuffs in sealed containers, we would suggest that you keep some strips in place to keep monitoring for any further moths. The strips are active for 8 weeks after opening and will also help break the breeding cycle. Thank you for your custom. Best wishes Amanda
Madeline Derro
Thursday, 23 September 2021
Would definitely recommend
MothPrevention's Reply:
Dear Madeline Thank you so much for your 5 star feedback on our Clothes Moth Traps. It is great news to read that our Traps have done their job. The Traps will last for 3 months after activation so do keep them in place in order to monitor for any further moth presence. We really appreciate your recommendation. Best wishes Amanda
Talia Halpern
Tuesday, 21 September 2021
I loved how responsive they were to my specific situation. Never have had that with a company.
MothPrevention's Reply:
Dear Talia Thank you for your 5 star review and your purchase of our Clothes Moth Killer Kit. We are delighted to read that you were happy with the service you received from Moth-Prevention. Best wishes Amanda
Trusted Customer
Wednesday, 8 September 2021
Efficient. After a good cleaning, I used their product and I am happy of the result. There is gloves and mask. After using the can I left the room closed for 2 hours. Explanations are great and easy to follow.
MothPrevention's Reply:
We so appreciate your 5 star feedback on our Clothes Moth Killer Kit. Our Kit comprises of professional grade products which are safe to use in the home and will kill the Clothes Moth, Larvae and Eggs. We are delighted to read that it worked for you and thank you for your custom. Best wishes Amanda
Darryl Bradford Jr.
Wednesday, 8 September 2021
Traps work so much better than anything else I tried!
MothPrevention's Reply:
Dear Daryl Thank you so much for your 5 star review of our Pantry Moth Killer Kit. We so appreciate hearing from our customers and nothing makes us happier than reading that our products are working well for you! Thank you for custom. Best wishes Amanda
Trusted Customer
Tuesday, 7 September 2021
The traps work great. Wish I had known there was a kit before I purchased the traps.
MothPrevention's Reply:
Thank you for your 5 star review on our Pantry Moth Traps and we are glad to read that they are working for you. The Traps should give you an indication of the extent of your moth problem and you can keep them in place for up to 8 weeks once activated, this will also help break the breeding cycle. If you are concerned about the size of your infestation then a Kit may well be worth considering. Both our Kits contain the traps too and if you need any further advice or guidance please do contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Monday, 6 September 2021
Quick, efficient service. Provided tracking for delivery. Also gave excellent instructions for use once received.
MothPrevention's Reply:
Thank you for your great feedback and 5 star review on our Clothes and Carpet Moth Trap Refills! Our traps are so effective because the whole glue strip is impregnated with natural non-toxic pheromones which attract the sexually active adult male moths. This will help break their breeding cycle and enable you to monitor the size of your moth problem. Many thanks for your custom. Best wishes Amanda
Jo Ann Smail
Thursday, 2 September 2021
The packets arrived on time and they have been effective so far
Trusted Customer
Tuesday, 31 August 2021
Fast service . Good packaging
Trusted Customer
Sunday, 29 August 2021
great product, super fast shipping
Trusted Customer
Friday, 27 August 2021
So far so good. I've used three moth catchers for three months and have just replaced them for another three months. Still have moths but not as many.
MothPrevention's Reply:
Thank you for your 5 star review on our Clothes & Carpet Moth Trap Refills and we are delighted to read that your are seeing the number of moths decreasing. This will happen over time as the breeding cycle is reduced by catching the sexually active adult male moths. Many thanks for your custom. Best wishes Amanda
Victor Costanzi
Thursday, 26 August 2021
The strips arrive quickly and are easy to use. So far, so good.
MothPrevention's Reply:
Dear Victor Thank you so much for your 5 star review on our Clothes Moth Traps. We really appreciate hearing from you. Best wishes Amanda
Trusted Customer
Thursday, 26 August 2021
It worked wonders with male moths but fails to get all of them even with new strips all over.
MothPrevention's Reply:
Thank you for your feedback on our Powerful Pantry Moth Traps. We really appreciate hearing from our customers. It could be that you have female moths flying around or younger male moths that are not yet sexually active (the traps only attract the adult males). You may even have other species of moth present other than the ones attracted to our Traps (our Traps attract the Indian Meal Moth and the Mediterranean Flour Moth). If the moth presence is a persistent problem that is not decreasing then you may like to consider one of our Pantry Moth Killer Kits. Should you need any help or guidance please contact us at help@moth-prevention.com. We can help you identify the moths present in your home too if you wish to send us some photos. Best wishes Amanda
Trusted Customer's Reply:
Amanda I truly appreciate your response - especially so quickly, and it seems to be consistent with the excellence of your product (I was really shocked to see how many moths were trapped the very first night - the strips were almost blackened) which made me realize how serious the problem was. Of course, I realized that the females and not yet mature males would survive, but I figured those males would go the way of their predecessors as soon as they matured (hopefully before they impregnated any of the females) and no males would remain before long, leading eventually to the end of the infestation ......... unless some males are burrowed so deeply that they never get exposed to the traps. But now it appears that the burrowing is a possibility, as well as some maturing males impregnating the females before they are trapped, and now the possibility you raise about another species - though I doubt that last one. Nevertheless, if you agree those first two possibilities are probabilities, I'll be happy to order a couple of your kits if you'll send me ordering information. But why would that be more effective if some moths still survive by burrowing and some maturing moths get to the females before the trap does them in ??? Sorry to bother, but you do have a great product, which makes me curious as to why it's anything but 100% perfect. Best wishes and thanks again ........................... Sam
MothPrevention's Reply:
Apologies for the delay in replying - I was taking a week's vacation. I will get one of our team to contact you directly if that's okay. Best wishes Amanda
Robert Shapiro
Wednesday, 25 August 2021
Product seems to work well for the designated time period. Prompt customer service
claudia pena
Wednesday, 25 August 2021
Received my traps quickly! Greatly appreciated!
Trusted Customer
Tuesday, 24 August 2021
Definitely attracts moths!
MothPrevention's Reply:
Thank you for your comments and 5 star review on our Powerful Pantry Moth Traps. We so appreciate hearing from our customers, and thank you for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 24 August 2021
Very good at attracting moths.
MothPrevention's Reply:
We are delighted to read that our Powerful Pantry Moth Killer Kit has caught lots of moths and thank you so much for your 5 star feedback. Best wishes Amanda
Trusted Customer
Tuesday, 24 August 2021
This product did just what they said it would, I was looking for something that was better than the over the counter moth traps, As soon as these traps arrived I put some of them out, in the first day I was catching moths, and now the numbers that I am catching has decreased. I will continue using them as I see fit.
MothPrevention's Reply:
Thank you for your 5 star feedback on our Powerful Pantry Moths. It is great to read that they are working for you and the moth numbers will gradually decrease as you continue to use the Traps. They are active for 8 weeks after opening. Thank you for your custom. Best wishes Amanda
Trusted Customer
Saturday, 21 August 2021
Shipping was quick and product arrived in good shape
Natalie Grigg
Saturday, 21 August 2021
everything... I mean, the package arrived! Big deal...
Trusted Customer
Thursday, 19 August 2021
I haven’t received the product yet.
MothPrevention's Reply:
We're really sorry to read that you did not receive your order. This is the first we are hearing of this and wish that you had reached to us when the delivery failed so that we could have tracked and resolved this problem for you immediately. Due to the length of time since this delivery failed we are not able to find your lost parcel or claim for the loss via our Courier (FedEx). We have today refunded you in full for your order. We thank you for your repeated purchases with us and hope that you'll shop with us again; not judging our service from the couriers failure to deliver on one occasion. Kind regards, Neil
Trusted Customer's Reply:
Thank you. I couldn’t get time to check on when I ordered it….until I saw this message. It’s hard to keep up with all the packages coming. Thank you for being so professional.
Trusted Customer's Reply:
Enoch Ihde
Thursday, 19 August 2021
I'd happily give this 5 stars, as the product is great, but shipping to Canada was mysteriously discontinued, even though older packages specifically advertise shipping to Canada.
Trusted Customer
Wednesday, 18 August 2021
Received order quickly. The strips are amazing and took care of our moth problem within a couple days. AMAZING PRODUCT
MothPrevention's Reply:
We so appreciate hearing from our customers and thank you for your great 5 star review on our Powerful Pantry Moth Traps. We are delighted to read that the Traps eliminated your moth problem so quickly. You may like to keep the traps in place so that you can further monitor for any moth activity. The traps are active for 2 months after opening. Thank you for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 17 August 2021
Received my order very quickly. They also sent follow-up emails. Excellent service.
Trusted Customer
Monday, 16 August 2021
These do not work, so far.....and way too awkward to stick anywhere.
MothPrevention's Reply:
We really appreciate your feedback and we know how distressing having a moth problem can be. Have you identified the moth that is present in your home? Our Traps attract Indian Meal Moths and Mediterranean Flour Moths. Have you only seen moths flying around or have you found some larvae in your food storage areas too? The larvae will eat away at your grains, bread, pulses, and dried food and exposed food stuffs. If you would like us to help identify the moths please send us a photo to help@moth-prevention.com We are here to help! Best wishes Amanda
Trusted Customer
Monday, 16 August 2021
Fast ship clean packaging of strips and easy to order
Sera Deva
Sunday, 15 August 2021
I have a huge moth infestation and I put out all of the traps I received in all of the recommended places. The traps caught a total of 1 moth over almost 2 weeks.
MothPrevention's Reply:
We are sorry to hear of your disappointment with your purchase. It sounds like you may have another moth species. We will reach out to you directly to work on identification and to work through your issue. Thank you for your patience while we help. Best wishes Amanda
Trusted Customer
Friday, 13 August 2021
Can’t get response to send
MothPrevention's Reply:
So sorry, but we cannot understand the issue highlighted in your feedback - we’ll be reaching out to you immediately to clarify and offer assistance Best wishes Amanda
Donald deGraffenried
Wednesday, 11 August 2021
The method is working, captured many moths. I would say a 75% improvement and still capturing moths. Have found one nest and got rid of it.
MothPrevention's Reply:
Dear Donald Thank you for your great review on our Powerful Pantry Moth Traps. These traps are non-toxic, odorless and safe to use in the kitchen. They have an 8 week life span so will gradually get rid of the moths over time and we would advise keeping them in place to further monitor for the presence of moths. Best wishes Amanda
Donald deGraffenried's Reply:
Ok, here is the update. Great reduction in the nasty things but we discovered and disposed of two nests. I see fewer and fewer of them and I think we will get them all. I have had these mamn critters for years and your product is nothing short of a miracle. I like that I can give you feedback as to the progress. ty !!!!!!!!
MothPrevention's Reply:
Dear Donald Thank you so much for the update and we are delighted to read that you are winning the battle against the moths! Best wishes Amanda
Catherine Smith
Tuesday, 10 August 2021
Loved the prompt delivery and the follow up email with suggestions was very helpful and welcome!
MothPrevention's Reply:
Dear Catherine Thank you so much for your 5 star feedback on our Powerful Pantry Moths. We are so pleased to read that they are working for you. Best wishes Amanda
William Cramer
Sunday, 8 August 2021
Everything was fine.
MothPrevention's Reply:
Dear William Thank you for your 5 star feedback on our Powerful Pantry Moth Traps. Best wishes Amanda
Trusted Customer
Saturday, 7 August 2021
My experience has been terrific with this product. It really works
MothPrevention's Reply:
Thank you for your great review and 5 stars on our Clothes & Carpet Moth Trap Refills. We appreciate your feedback and are delighted that our Traps have worked for you. Best wishes Amanda
Carl Anderson
Wednesday, 4 August 2021
The moths are gone. i would highly recommend your kit.
MothPrevention's Reply:
Dear Carl Thank you so much for your 5 star review on our Moth Killer Kit and we are delighted to read that your moths have gone! We would suggest that you keep using the Moth Traps in order to monitor for any further presence of Moths, they are active for 3 months after opening. We love hearing from our customers and many thanks for your recommendation. Best wishes Amanda
SHEILA WEISS
Tuesday, 3 August 2021
nothing has been attracted to the traps..so disappointed I really believed what i read that I bought 2 packages nothing has been caught and I moved the traps around.
MothPrevention's Reply:
Dear Sheila We are so sorry to hear that you have a moth problem and that so far you have not caught anything in the traps. We know how frustrating and distressing a moth infestation can be and we are very committed to helping you eliminate it. Our traps work extremely well for our customers but there are a few things that spring to mind which I have outlined below. 1. The traps only attract Clothes and Carpet Moths and will not attract other species of Moth. If you would like us to help identify what kind of moth is present in your home then please send us the image to help@moth-prevention.com 2. Depending on where the moths are in their breeding cycle you may find that there are moths flying around but they are not currently sexually active and therefore not attracted to the pheromone traps. Moths like warm dark areas where larvae can find a food source. They only get one chance to breed (they die after they mate) so they will wait for the optimum breeding conditions. 3. You may find that after a few weeks the new eggs will hatch and larvae will start to pupate, again depending on temperatures. If this is the case you might notice moth damage in your carpets and textiles - anywhere that has natural wool fibers and animal protein. We sell killer sprays and foggers that can also deal with this problem. If you need any further help please do get in touch with us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Thursday, 29 July 2021
Outstanding support in dealing with the moth larvae infestation and excellent results using th3 moth traps. I highly recommend this product with no reservation what so ever.
MothPrevention's Reply:
Wow thank you for your kind words and your 5 star feedback on our Clothes Moth Traps! We are so happy to read that the traps have produced excellent results for you and that you felt you got the support you needed from us. Best wishes Amanda
Michael Weiss
Thursday, 22 July 2021
Easy to assemble and put in closets and cabinets. We used six traps and so far we have trapped only one month. wich is good.
MothPrevention's Reply:
Dear Michael Thank you so much for your review, we so appreciate hearing from our customers. Best wishes Amanda
Trusted Customer
Monday, 19 July 2021
I still have moths, and frankly I only live in a two-bedroom apartment. Further, the shopping cart experience was dreadful. It kept trying to upsell me with annoying popups. I'd thought I'd cancelled the purchase, then look I still got charged and received the product. I used it, thinking it would solve the problem, but it did not.
MothPrevention's Reply:
We are very confused by your feedback. We can only conclude that you are remembering a different website experience to the one you had on our site! Our website is operated by 'Shopify' and our Checkout process is slick, simple and does not contain any pop-ups. It’s worth noting that Shopify has approximately 1.58 million different companies operating their websites through their platform and that all of those sites use the same Shopify Checkout process because it has been optimized to be very friendly to the customer as they move through the process. We have checked with our Order Process Team and Customer Service Team and can confirm that you have not reached out to us to request an order cancellation - if you had done so we would have certainly not shipped to you and happily refunded your order in full without any quibble or fuss. Again, we can only conclude that you are remembering a different website experience to the one you had on our site! Kind regards, MothPrevention
Trusted Customer
Sunday, 18 July 2021
Excellent service and Moth Prevention makes the most effective moth traps on the market. Love the option to buy bulk and get free shipping! Keep up the good work.
James Ralston
Saturday, 17 July 2021
Only worked when I swatted the moths with the traps
Trusted Customer
Thursday, 15 July 2021
Online ordering was easy and they were shipped and delivered promptly.
Trusted Customer
Sunday, 11 July 2021
Have moths in our chimney. Closed it off with a trap inside and took care of the problem.
MothPrevention's Reply:
Thank you for purchasing our Clothes Moth Traps and giving them a 5 star review! That is great news that you have now dealt with the moth problem. The traps stay active for three months after opening so we would advise keeping it in place in order to further monitor for any recurrence of moths, unless of course you need to use the chimney! Best wishes Amanda
Helen Donna Passaretti
Thursday, 8 July 2021
Excellent really catches moths
Trusted Customer
Thursday, 8 July 2021
shipped promptly working well
Trusted Customer
Tuesday, 6 July 2021
Traps received quick when expected. First week nothing. Second week, I have several moths on every trap. Appears I have a moth problem, sure hope I've found a solution...
Trusted Customer
Sunday, 4 July 2021
The ordering was easy and delivery was quick. So far, I'm catching moths!
Steve Lipshie
Thursday, 1 July 2021
The three moth traps have caught over 100 moths so far, and hopefully the problem will eventually be brought under control. It's too soon to give a final verdict.
MothPrevention's Reply:
Dear Steve Thank you for taking the time to write us a 5 star review on our Clothes and Carpet Moth Trap Refills. Wow you are catching a lot of moths! The benefits of the Traps is that they allow you to monitor the size of your moth infestation and at the same time they are helping to stop the breeding cycle by actively catching the sexually adult male moths. if you are concerned at the size of your moth problem you may like to consider one of our Killer Kits to help with the elimination process. Please don't hesitate to contact us if you need further help or guidance at help@moth-prevention.com Best wishes Amanda
James E Fent
Wednesday, 30 June 2021
It works great and as advertised.
Daniel Hatfield
Wednesday, 30 June 2021
I think you have an affective product, however when you ship your product in a flat envelope, the adhesive gets smooshed to the protective peel layer and it makes it very difficult to remove.
MothPrevention's Reply:
Hi David, Thank you for taking the time to leave feedback. We’re sorry that you have left a 1 star rating though. We have flat-packed our product for many years at point of production to reduce the risk of damage to the product and to guarantee that it always arrives in your hands in A1 condition. We also make sure that our pouches are sized correctly and the card used is of sufficient thickness to protect the contents within to avoid damage while in transit. As such the glue and the peel-off strip are not ‘smooshed’ as you suggest. However, we are aware that if the traps get very warm (in transit by the courier to you for example) the glue can become stickier than usual! We therefore recommend that they are chilled for a couple of hours before peeling the protective strip - that will certainly help with a clean removal. We do hope that you have been able to get your traps in place and that they are catching moths for you? Please do email our team if you would like to talk further about your order in any way - we really will be very happy to assist you. Similarly, if you would like to talk about your infestation and get some advice on how to get rid of the moths in your home please do email us at help@moth-prevention.com. Kind regards, Neil
Trusted Customer
Thursday, 24 June 2021
Took 5 days instead of 3 to get here, which was stressful since one wants to get right on it! But once they came, we started catching a few moths right away, and were relieved to find out there were very few upstairs & we could try just treating the carpet downstairs, where they were first found. The traps are excellent for evaluating & monitoring the situation
MothPrevention's Reply:
We are so sorry to read that your delivery was delayed, we know how distressing a moth infestation can be and we can only be relieved that when the Clothes Moth Traps did arrive they worked straight away for you. Best wishes Amanda
Trusted Customer
Saturday, 19 June 2021
The delivery of the units was fairly quick and they are catching the male moths. I would put these everywhere in my house but they are too expensive.
Marilyn Johnson
Thursday, 17 June 2021
Quick fulfillment of order! Replaced with new refills and immediately caught more moths. The traps work. I am hopeful after many months of using these traps the moths’ life cycle will be broken and moths will disappear.
Susan Johnsson
Thursday, 10 June 2021
The moth traps work. They also allow me to capture moths "on the fly". They were very accodating when I ordered the incorrect product.
MothPrevention's Reply:
Dear Susan Thank you so much for your feedback and 5 stars given to our Clothes Moth Traps . It is great to read that you are a long time user of our Traps. The Traps help break the breeding cycle by attracting the sexually adult male moths. Best wishes Amanda
Trusted Customer
Wednesday, 9 June 2021
Very effective in catching moths
MothPrevention's Reply:
Thank you so much for 5 star feedback on our Clothes and Carpet Moth Trap Refills, we really appreciate it. Best wishes Amanda
Trusted Customer
Tuesday, 8 June 2021
They ship quickly and these products work. I love that you remind me every three months that it's time to replace our moth traps.
MothPrevention's Reply:
Thanks so much for your 5 star feedback - we really appreciate hearing from our customers. We are very keen that our customers know that they are getting an 'all round' service which means we want to help you not only with eliminating moths but with ongoing prevention and protection. Best wishes Amanda
Gene Biringer
Monday, 7 June 2021
I've set two traps in a small basement and have caught only two moths in one month. I've swatted many more than that.
Bob Kloos
Sunday, 6 June 2021
I was frustrated that the delivery took a week, but it turns out it was FedEx's fault. Moth-Prevention sent another set at no additional cost. Very thoughtful.
MothPrevention's Reply:
Dear Bob We are glad we could be of assistance, it can be so frustrating when a delivery goes astray. Thank you for your comments. Best wishes Amanda
helen hobart
Thursday, 3 June 2021
These moth traps work much better than any others I have tried. The included hook allows one to experiment with low or high hanging spots, and the sticky paper attracts far more moths than I knew were on the loose in this house with wool carpets.
MothPrevention's Reply:
Dear Helen We are delighted to read that you find our Clothes Moth Traps so effective and thank you for giving our products 5 stars! It really does help that the trap can be hung, or placed on a flat surface or shelf, enabling you to put it in any areas where you suspect the presence of moths. The traps will stay active for 3 months so we recommend keeping them in place whilst they continue to monitor for moths and help break the breeding cycle. Best wishes Amanda
Trusted Customer
Wednesday, 2 June 2021
Traps attracted many cloth moths that other store bought traps did not.
MothPrevention's Reply:
Thank you for your 5 star review of our Clothes Moth Traps. Our Traps are the best on the market due to the powerful pheromone which attracts the sexually adult male moths. They will give you a good indication of the size of your moth problem while also helping to break the breeding cycle. The traps will last for 3 months after activation so it is worth keeping them in place in order to monitor for the presence of moths. Best wishes Amanda
Terry
Monday, 31 May 2021
Terrible Design. Uneven glue is spread completely on the boards-----from edge to edge. Got sticky glue all over my fingers.
Phyllis S
Monday, 31 May 2021
Bringing Mom's clothes home after she passed brought moths with them. So from PANIC TO CONTROL -- I would highly recommend every product I've received and had great success with. The flying moths were literally everywhere. I've refilled all of the traps (9) with continued success. Now that the moths seem to be dying down in numbers, I'm sending my good clothes for dry-cleaning and have the moth-proof clothes bags to hang them in after cleaning. I also ordered a few dozen cedar clothes hangers for my good clothes that aren't going into my cedar closet. THANK YOU FOR YOUR PRODUCTS BEING AND DOING EXACTLY AS DESCRIBED.
MothPrevention's Reply:
Dear Phyllis Thank you so much for your great feedback and 5 star review on our Clothes Moth Traps. We are so sorry to read that your mum has passed and there is nothing more upsetting than finding your loved one's clothing has been the victim of clothes moths. It is great to know that the good clothes have been saved and are now protected for the future. Thank you for your recommendation and if you need any further advice from us please get in touch at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Saturday, 29 May 2021
Easy to use and seems effective so far.
Trusted Customer
Thursday, 27 May 2021
This is an excellent product. We've ordered it several times before. We are amazed how effective the trap is. Thank you for your prompt delivery.
Trusted Customer
Thursday, 27 May 2021
I will continue to buy Moth-Prevention products, I’ll am a customer for life.Thank u so much for answering email questions I had.
Trusted Customer
Monday, 24 May 2021
Sent moth traps and followed up nicely but no bugs were caught!
MothPrevention's Reply:
Thank you for taking the time to leave your feedback - there are several reasons why you might not have seen success - we'll reach out to you right away to see how we may be able to help, starting with moth identification and trap placement. We're here to help you get the results you need! Dan from our service team will be in touch with you shortly.
Trusted Customer
Sunday, 23 May 2021
One bomb did not deploy successfully and one gurgled rather than expelled the mist and made a mess. Still have moths which the males are being attracted to the pheromone trap. I went to a lot of trouble and expense to prepare for the bomb event only to be very disappointed in the results. I would like a refund for the large expense I paid for the poor results.
MothPrevention's Reply:
Thank you for taking the time to leave your feedback - we're really sorry to hear this and have never had this issue before! Dan in our customer service team is helping you out here and you will be be both reimbursed and sent new foggers immediately. Apologies for your experience. We hope this solves the issue and that you have great success with our Moth Killer Kit in eradicating the moths. If you have any other issues, or simple want further support and guidance, please do not hesitate to reach out to us at help@moth-prevention.com
Raymond Bashista
Friday, 21 May 2021
It took a while but the moths seem to be gone. I probably should have replaced the traps more frequently. On the one I put up most recently there was just a single moth on it, and no more after a number of days. Another plus is that there was no smell. Great for my purposes.
Jean Billington
Friday, 21 May 2021
Quick service. Best part is the moth strips I buy really work!
Trusted Customer
Wednesday, 19 May 2021
So far the product looks promising--it has caught a number of moths. It's too soon to determine how effective it will be in eliminating my moth problem.
MothPrevention's Reply:
Thank you so much for taking the time to leave your review - we're glad you are catching male moths! The traps may work to defend your clothes / home textiles against moth damage if used persistently, and will also give an indication of the degree of severity of any infestation. However, if you already have damage, then the larvae from a previous infestation will be responsible and need a different, more thorough approach than just using traps. If you need any support or guidance, please do not hesitate to reach out to us at help@mothprevention.com
Trusted Customer
Tuesday, 18 May 2021
Received my order very quickly. The moth traps work so well I have reordered them every year for the past four years.
MothPrevention's Reply:
Thanks so much for your valuable feedback and for being a loyal customer - we're delighted that you are seeing the value in the product and if you ever need support or guidance please do not hesitate to reach out to us at help@moth-prevention.com
Trusted Customer
Monday, 17 May 2021
Thank you to Moth Prevention for providing the level of care and advice I needed when my local pest control service basically said "good luck" and left. I ordered the kit and moth traps and Dan was kind enough to reply to my questions via email. The moth issue in 3 areas of my home was exhausting to tackle, but so much easier with the correct tools in hand.
MothPrevention's Reply:
Wow thank you so much for such great feedback and your 5 stars! We so appreciate hearing from our customers. We are sorry to read that your pest control service was less than helpful but it's such good news that Dan was able to give you the advice and guidance you needed. We take our customer service very seriously and are here to help! Best wishes Amanda
Trusted Customer
Friday, 14 May 2021
Very quick delivery. Easy set up. Started trapping moths immediately.
MothPrevention's Reply:
Thank you so much for your 5 star feedback and we are delighted that our Clothes Moth Traps arrived quickly. Best wishes Amanda
Trusted Customer
Tuesday, 11 May 2021
Arrived quickly
MothPrevention's Reply:
Thank you so much for your 5 star review and we are delighted to read that our Clothes Moth Traps arrived promptly. Best wishes Amanda
Trusted Customer
Thursday, 6 May 2021
Excellent, really appreciate the Fedex speedy delivery! Product is working, trapping moths.
MothPrevention's Reply:
Thank you so much for your 5 star review of our Clothes and Carpet Moth Trap Refills, we really appreciate hearing from our customers. Great news that they arrived quickly too! Best wishes Amanda
Katherine Brooks
Thursday, 6 May 2021
I thought this spray would fix the moth problem but unfortunately my moth infestation in my garage was to big for this and I had to call the exterminator This did work exceptionally well.
MothPrevention's Reply:
Dear Katherine Thank you so much for your feedback. We’re sorry to hear that in the end you needed to call in the pest exterminator - if you need any support or guidance, please do not hesitate to reach out to us at help@moth-prevention.com Best wishes Amanda
David DeMarini
Monday, 3 May 2021
The product works well, and it is effective. I highly recommend this product to rid your house of moths
MothPrevention's Reply:
Dear David Thank you so much for your 5 star review and we are delighted to read that you find our Clothes Moths Traps are working for you. Best wishes Amanda
Trusted Customer
Friday, 23 April 2021
The service was fast and convenient. FYI, you can't get rid of moths in a week or even a month. You have got to be vigilant and consistent! But trust me, THEY DO WORK!
MothPrevention's Reply:
Thank you so much for your 5 star review on our Clothes Moth Killer Kit. Using the traps will help break the breeding cycle and give you a good indication of the size of your infestation and the Fogger and Spray will eliminate the moths, larvae and eggs. Should you need any more help or advice please do not hesitate to contact us on at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Wednesday, 21 April 2021
I would recommend these traps as an efficient way to help with moth control. We are seeing some moths captured but the problem remains. We need to give these traps more time to fully evaluate their effectiveness. At a minimum right now we're seeing where the moths are not present which is some reassurance.
MothPrevention's Reply:
Thank you so much for your 5 star review on our Moth Traps. It is great to read that you are catching moths already, but as you say, you may need to monitor the traps for a few weeks to see how many moths you are catching. They will be effective for 3 months after activation. You can also move the traps around your home, in areas that you are suspect may be infested by moths which will help you target moth 'hot spots'. The traps only attract the adult sexually active male moths so will help break the breeding cycle - if you are not finding many present on the traps then that could be a good thing! If you do need any more help or guidance please don't hesitate to get in touch with us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Friday, 16 April 2021
The Moth-Prevention traps have lived up to their promise, catching a number of male moths in our closets. Gratifying to see! The Moth-Prevention team also sends emails that are actually helpful and not merely promotional, bucking the trend of post-purchase communications today in the best possible way. Finally, when I sent an email with comment, I received a prompt reply from a real person. Great product, good customer focus and service. I highly recommend!
MothPrevention's Reply:
Wow, what lovely feedback! Thank you so much! We love hearing from our customers and are thrilled that you are catching those pesky moths with our Clothes Moth Traps. It is also great for us to read that you like our emails that we send out. We work very hard to give our customers a 360º service. We know how distressing it can be to find moths in your home so we want you to be assured that we are really here for you! Thanks so much for your custom. Best wishes Amanda (a real person!!)
Trusted Customer
Saturday, 10 April 2021
Efficient service
MothPrevention's Reply:
Thank you for your feedback and we're glad we please you with our service
Trusted Customer
Sunday, 4 April 2021
Order delivery is fast and the product works as advertised. What I like is the product plus the education on the moths, which is very thorough and easy to understand. I am following their guidelines on moth eradication.
MothPrevention's Reply:
Thank you so much for your feedback on our Clothes Moth Traps and we are delighted to read that you find our information and guidelines helpful. Our Traps will help break the breeding cycle while giving you a good indication of the size of your moth problem. If you do feel you need any further help or guidance please don't hesitate to contact us on help@moth-prevention.com Best wishes Amanda
Susan Handy
Friday, 2 April 2021
What a great service! The carpet moth kit came complete with a step-by-step guide, the four products needed, plus gloves and a face mask. I'm hopeful that those ******* are gone for good.
MothPrevention's Reply:
Dear Susan Thank you so much for your 5 star review of our Moth Prevention service. You have everything you need in our professional grade Carpet Moth Kit to tackle those pesky carpet moths, larvae and eggs! If you need any further help or advice please don't hesitate to contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Wednesday, 31 March 2021
Quick delivery and the product works!
Trusted Customer
Sunday, 28 March 2021
Professional-grade products delivered with simple instructions. I feel empowered to survive and prevent the onslaught of "the moth."
MothPrevention's Reply:
Thank you so much for your feedback and 5 star review on our Carpet Moth Killer Kit . We are delighted to read that you feel empowered, we understand how totally frustrating a moth infestation can be. If you need any further help or guidance, please do not hesitate to contact us at help@moth-prevention.com Best wishes Amanda
Trusted Customer
Friday, 26 March 2021
Fast delivery.
Trusted Customer
Tuesday, 23 March 2021
Everything was as explained...I probably "overbought" as there has been only one moth in one of the two traps that I put out in 3 weeks
MothPrevention's Reply:
Thank you for your review, we so appreciate feedback from our customers. Although it's great news that you haven't seen many moths so far, it might be the case that as the weather warms up then so do the numbers of moths! If you have been aware of a previous moth infestation then it is likely that the breeding cycle is starting up again now that Spring is truly on the way. We would suggest keeping the traps in place to further monitor the situation. They will be active for 12 weeks after opening. Should you need any further advice please do not hesitate to contact us help@moth-prevention.com Best wishes Amanda
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4.3/5
based on Independent Customer Feedback