Service Reviews

About Feefo

Honest

Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.

Unbiased

All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.

Independent

Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.

Service Reviews

★★★★★
16-Apr-2021
Trusted Customer : The Moth-Prevention traps have lived up to their promise, catching a number of male moths in our closets. Gratifying to see! The Moth-Prevention team also sends emails that are actually helpful and not merely promotional, bucking the trend of post-purchase communications today in the best possible way. Finally, when I sent an email with comment, I received a prompt reply from a real person. Great product, good customer focus and service. I highly recommend!
★★★★★
10-Apr-2021
Trusted Customer : Efficient service
★★★★★
04-Apr-2021
Trusted Customer : Order delivery is fast and the product works as advertised. What I like is the product plus the education on the moths, which is very thorough and easy to understand. I am following their guidelines on moth eradication.
★★★★★
02-Apr-2021
Susan Handy : What a great service! The carpet moth kit came complete with a step-by-step guide, the four products needed, plus gloves and a face mask. I'm hopeful that those ******* are gone for good.
★★★★★
31-Mar-2021
Trusted Customer : Quick delivery and the product works!
★★★★★
28-Mar-2021
Trusted Customer : Professional-grade products delivered with simple instructions. I feel empowered to survive and prevent the onslaught of "the moth."
★★★★☆
26-Mar-2021
Trusted Customer : Fast delivery.
★★★★☆
23-Mar-2021
Trusted Customer : Everything was as explained...I probably "overbought" as there has been only one moth in one of the two traps that I put out in 3 weeks
★★★★★
04-Aug-2020
Trusted Customer : The best product by far on the market
★★★★☆
04-Aug-2020
Trusted Customer : Works well.
★★★★☆
02-Aug-2020
Simon Bard : It appears that their solution is the one that really works. I tried a number of the other products but none of them caught the month
★★★★★
01-Aug-2020
Trusted Customer : Website easy to use. Prompt responses, good communication updating status or order, timely delivery of product. Also, product works well.
★★★★★
30-Jul-2020
Trusted Customer : Their products really seem to work. I've been fighting carpet moths for a while. The traps are the only product getting the job done. Shopping and delivery were uneventful.
★★★★★
28-Jul-2020
Denise Fedor : So pleased with moth-prevention!...unbelievable the amount of moths that it attracts!..
★★★★★
28-Jul-2020
Dave S. : I tried other brands, but found this product to be the most effective
★★★★★
25-Jul-2020
Rugfood : Amazing service-have received information on how to use product, followed by a check-in to evaluate how the product is working for me plus tips on how to get the most out of product if moth capture was not robust. REALLY unusually encouraging and personal treatment. THANK YOU!!
★★★★★
24-Jul-2020
Mary Goldsberry : MothPrevention mailed the refills I ordered promptly. They were sent from a place about 4 hours driving time from my home. USPS finally delivered them 8 days later. On the Post Office’s website I could see that my package was in town. It took the 8 days to deliver it while the package was sent from one post office to the next. However, keep in mind that the post office wasn’t necessarily at fault. Remember, President Trump wants to privatize the post office. He has reduced the money they have to work with by forcing them to pay benefits years in advance. Plus, he put a person in charge of tge Post Office with no experience. So, MothPrevtion: Huge thumbs up. White House, thumbs down.
★★★★★
23-Jul-2020
Ron Shuping : The traps are odorless, easy to mount and THEY WORK! No more moths thanks to Moth Prevention! Ron, NC
★★★★★
20-Jul-2020
Trusted Customer : I will buy from Moth-Prevention again as they have bee quite reliable
★★★★★
17-Jul-2020
James Abbott : These work on the moths in our house. Others we have tried attracted zero moths.
★★★★★
13-Jul-2020
Trusted Customer : Product was as advertised. It worked very well. Delivery was prompt.
★★★★★
13-Jul-2020
Trusted Customer : traps arrived as promised, took a day or tow to see results, they are continue to trap the male moths - hoping this solves the infestation along with the other methods
★★★★★
12-Jul-2020
Trusted Customer : This is amazing!
★★★★☆
11-Jul-2020
Trusted Customer : I have already given you a review - this is my second order of this product
★★★★★
07-Jul-2020
Kathleen Bass : Put one of traps in a closet where I thought there was no moth activity. Caught 15 in one day’s time.
★★★★★
07-Jul-2020
Trusted Customer : this has been the only product which has worked for me (I have tried several other pheromone products with no results.)
★★★★★
05-Jul-2020
Mrs Linda Connell : I have a moth problem this year and hired a professional exterminator to help. They gave me moth traps to no avail. So I order your traps and was very happy that they catch numerous months after only a few days. I showed my exterminator and he was shocked at the comparison. We have many wool Persian rugs that attracted them. Thank you. I will order many more traps.
★★★★★
05-Jul-2020
Mary Collins : I think these traps will be far superior to others I have purchased in the past. These were recommended by my exterminator. A little early to know if they are working although as soon as they were taken out of the package, the little moths started flying around!!
★★★★★
05-Jul-2020
Trusted Customer : This is the third order from Moth Prevention. These traps work better than the many others that I have tried. Best product on the market as far as I can tell.
★★★★★
04-Jul-2020
Jon Cade : Produce works great have used only these for years kept us well informed
★★★★★
03-Jul-2020
Trusted Customer : Quick delivery. Traps are working well, attracting and capturing many moths.
★★★★★
29-Jun-2020
Sal Bruno : Great product
★★★★★
27-Jun-2020
Trusted Customer : These are the only moth traps that work. I have tried everything on the market.
★★★☆☆
27-Jun-2020
Trusted Customer : They ship and arrive within a week which is nice, but I wish I could still get them on Amazon using my ptrime account, that only takes two days.
★★★★☆
26-Jun-2020
Trusted Customer : Provided good standard service. Nothing outstanding but good service as every company should provide.
★★★★★
23-Jun-2020
Trusted Customer : Pleased to say that it worked as they said it would. Much better solution - though long-term - than other recommendations. Their follow-up is helpful and delivery was fast and easy.
★★★★★
20-Jun-2020
Trusted Customer : Good product , have purchased before. We do not have a moth problem , just purchased just in case . Thanks
★★★★★
18-Jun-2020
Trusted Customer : Excellent in every way.
★★★★☆
14-Jun-2020
Trusted Customer : Collected lots of moths, but after three weeks still quite a few crawling around the carpet, even with three traps in the room.
★★★★★
13-Jun-2020
Robert Pace : While cleaning my wardrobes during the national pandemic, I discovered several very expensive cashmere sweaters had moth damage. I believe the damage was older, but did not want to take chances with my luxury suits, jackets & shirts. I found Moth Prevention online & researched. Purchased traps & refills, arrived quickly. I thoroughly followed directions & placed traps in key locations. To date nothing in the traps yet (30 days). I was not expecting to find moths, I purchased for FUTURE protection & peace of mind of controlling infestation. I recommend this product.
★★★★★
12-Jun-2020
Mary Corda : Excellent. Item arrives swiftly and exactly as ordered.
★★★★★
10-Jun-2020
MONYEL MIGUEL : Product arrived on time and as described. Fast and effecient service.
★★★★★
09-Jun-2020
Steve Orlich : Excellent product and quick delivery with good communication the whole way!
★★★★★
08-Jun-2020
Trusted Customer : Quick service.
★★★★★
07-Jun-2020
Trusted Customer : The most informative and with amazing follow-up.
★★★★☆
07-Jun-2020
Trusted Customer : Would have gotten a 5 if instructions on assembling/installing were included.
★★★★★
06-Jun-2020
Diana Millerick : The product arrived quickly and the directions were easy to follow. The design of the trap blends in to the space where I put them. Success almost immediately. Plan on ordering more! Wish I had known they existed years ago!
★★★★★
31-May-2020
Donald Headley : Better than any other I tried
★★★★★
29-May-2020
Dorothy Feldman : I think so highly of the carpet moth traps that I made a video testimonial.
★★★★★
29-May-2020
Pamela Powers : Fast shipping and was very easy to order online.
★★★★★
25-May-2020
Cheryl Buddington : These moth traps work VERY well - I am actually optimistic that I can get rid of the cloths eating moths!
★★★★★
23-May-2020
Trusted Customer : Great for determining if u hv moths
★★★★★
20-May-2020
Barbara Vilutis : They really work. The refills are out of stock. When will they be available?
★★★★★
20-May-2020
STEVEN CHABALIK : service was excellent as was the product.
★★★★★
20-May-2020
Trusted Customer : Easy checkout, fast shipping. I came directly here vs. Amazon because the price and ship cost was the same if not cheaper than elsewhere. Also I'm trying to shop Amazon less.
★★★★★
18-May-2020
Trusted Customer : great product, fast service, decent price. Thanks.
★★★★★
17-May-2020
Carol Solomon : this is a great product, the best for capturing moths.
★★★★★
17-May-2020
Steven Kladstrup : I've used moth traps from ANOTHER COMPANY whose directions were so bad that I was misled into removing a little disc from the trap that I later realized was the component that contained the pheromone/moth attractant. The traps themselves had a nice, innovative design that I appreciated, but the illustrations in the directions that accompanied them were just wrong and misleading, ultimately leading me to deploy a bunch of their traps that didn't work. And on top of that, when I did deploy them correctly, they worked only okay. Again, these were traps from ANOTHER COMPANY. The traps from Moth-Prevention.com provided a FAR SUPERIOR experience. There was nothing misleading or vague about how to use them, and the moment they were deployed, the moths literally came running. I'm serious. I deployed nine traps in multiple spots in my house, and in 3/4 of the cases, as I was setting each trap in a chosen spot, I saw a moth, previously hidden out of sight, come flitting around, obviously attracted by the trap. It was like flipping a switch and watching the result in real-time. After only a few days, a ton of moths had been trapped, and the problem has been dealt with. Successfully! So I give two thumbs up to Moth-Prevention, and I recommend them enthusiastically to anyone with a moth problem.
★★★★★
16-May-2020
Trusted Customer : The traps were attracting moths before they were even unwrapped! Service was fast. Can't get the stuff to kill the moth, due to n95 masks not being available. Thus, i don't know how that product works...I wonder about it anyway, because I have indoor cats.
★★★★★
14-May-2020
JamesB : As is typical for this company, the customer service is at the top of those internet businesses I patronize. Better than Amazon, or Best Buy or several others. They do try, but this company and Nuts.com are among the best. The website is easy to navigate and their response time is less than 24 hours. I have been a repeat customer 4 times. Their product is also the best I've found for this product type.
★★★★★
14-May-2020
Dorothy Feldman : Excellent product, superb customer service
★★★★★
13-May-2020
barbara coon : Great product. Really works!
★★★★★
13-May-2020
Jackie MacDonald : These traps work!! Our pesticide company recommended them, will use again if needed.
★★★★☆
12-May-2020
Trusted Customer : The traps are very effective at catching both types of moths. My only complaint is that the sticky strip that makes the trap adhere to the box tends to come unstuck.
★★★★★
12-May-2020
Susan McCall : I've been using them for years in a long struggle with moths.Am slowly getting the better of them.You always ship your fab product fast but really need a supply of new boxes to put pheromone board in.
★★★★★
12-May-2020
Carol Felter : very prompt service - great product
★★★★☆
11-May-2020
Phillip Jacobs : So far they have pretty effective. Delivery was prompt.
★★★★☆
10-May-2020
Trusted Customer : Very quickly after I put them in various location I saw activity. Many of these type of products just don’t work but so far I am pleased with the immediate results, catching these nasty little creatures.
★★★★★
10-May-2020
Ron Hickman : These little trap way outperform others that I've used. Great value!
★★★★★
02-May-2020
Ron Shuping : These strips really work! They collect pantry moths quickly and aren't as conspicuous s larger white ones. Well done.
★★★★★
29-Apr-2020
jennifer williams : We have been ordering from Moth-Prevention for several years and it is easy and fast. Best of all the moths traps work!
★★★★★
26-Apr-2020
Trusted Customer : Great product! I always keep on in the pantry. I no longer find insect surprises in my flour, cereal and rice.
★★★★★
24-Apr-2020
Trusted Customer : Ordered several times. Very fast and reliable service.Will buy from them again.
★★★★★
23-Apr-2020
Trusted Customer : Manufacturer/shipper (even in this crazy pandemic time) processed my order and it arrived promptly. The product is wonderful--it truly works.
★★★★★
21-Apr-2020
Trusted Customer : Best product. Effective and nontoxic. And excellent friendly service.
★★★★★
17-Apr-2020
Trusted Customer : Fast and accurate. Product works.
★★★★★
17-Apr-2020
Catherine Czubacki : Clothes moth sticky traps work excellently. Their information about the moths life cycle is also excellent. I wrote to them with a question which they answered right away. Great product & team.
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4.5/5
★★★★★
based on Independent Customer Feedback